实际商品、收款与交付状态以页面及结算显示为准。草稿不对外售卖；预约是免费意向登记，不是付费订单。未准备真实商品或未启用收款前，不形成付费成交。正式启用后，具体商品在付款前须显示实际运费、期限、许可及售后条件；测试支付不发生真实扣款。
1. 实体商品收货
结算前确认商品数量、库存、国家或地区、收件人、电话、详细地址、运费、税费责任和预计发货／运输时间。仅对已核验可配送的商品与目的地接受订单。请在发货前及时申请更正地址；发货后的变更需按承运人实际情况处理。
支付核验成功后按订单备货，发货时记录真实承运人、运单号、批次及物流状态。预计时间不是无条件到货保证。签收以真实物流凭证、客户反馈和异常核验为准，不能由计时器自动伪造收货确认。
2. 软件领取与单次卡密
真实软件文件、激活核验、支付及发信配置齐备后才开放数字购买。付款经核验后，每个已购授权单位绑定独立卡密，邮箱通知提供受控领取入口。当前拟定下载权益为生成后 7 天有效、成功下载 1 次；结算页须明确显示。卡密激活数量及许可期限以具体商品说明为准，单次下载不等于无限设备授权。
订单查询凭证、下载凭证和软件授权码用途不同。传输失败、链接过期、邮箱填写错误或通知未送达，请通过联系表单提供订单编号与关联邮箱核实。仅对已核实的传输中断，可按政策人工恢复原授权的下载，不自动生成新卡密；过期等情况需要另行核实。未得到邮件服务实际受理或发送结果，不标记为已发送；已发送不等于收件人已经收到或领取。
3. 取消、缺陷与退款
未形成付费交易的预约可申请取消，不产生退款费用。正式实体购买的缺货、错货、运输损坏、质量问题或退货要求，应说明订单及问题，在退回商品前取得售后安排；退回地址、运费、关税及处理期限应在付款前公开。保健品开封、封签损坏或储存异常可能影响可转售状态，应按已披露的条件和适用法律个别处理。
数字商品开始交付前应清楚说明交付确认、缺陷补救与退款条件。不得仅以“已下载”“已发卡密”或“保健品”为由统一排除依法应有的权利。重复扣款、未交付、描述不符或软件不能按约使用，应核验并提供相应补救；退款涉及授权状态时按合同和法律处理。
4. 定制开发交付
按书面需求、里程碑、验收方式及知识产权约定交付。范围调整、延期、维护、终止及款项处理依已完成且可核实的工作、合同和适用法律，不预设全部费用不退。
5. 寻人及失联联系协助
先审查目的、委托关系、地区及权限，再确认书面范围、阶段费用和交付物。交付可包括合法线索整理、联系转达处理记录或对方同意的联系安排；不能保证找到或恢复联系。对方拒绝联络时停止接触，不擅自交付其位置或私密资料。个案中止按已完成阶段、未发生支出、合同和适用法律处理。紧急事件先联系所在地警方，不等待私家服务。
6. 正式开放条件
只有真实产品、来源／分类审核、主体和商户核验、收款确认、物流或数字交付、售后及联系渠道准备齐全，才开放相应购买。未配置的功能明确显示待配置；保存订单不代表已经扣款、发信、发货或签收。
7. 账户内领取与售后跟进
登录客户中心后，可查看本人绑定的订单、物流状态、符合付款和授权条件的软件领取入口，以及售后工单。下单时使用的收件信息会保存到对应订单；之后更改地址簿不会自动改寄已成立订单，请及时联系确认。纯数字订单不需要保存不必要的实体地址。
退货、退款、物流或软件技术工单须关联自己的订单，并说明问题；提交后先由客服审核。客服回复当前保存在客户中心，未承诺自动发送回复邮件；状态变为已解决或已关闭也不单独证明资金已经退回。实际退款应有对应收款渠道及处理凭证。
實際商品、收款及交付狀態以頁面及結算顯示為準。草稿不對外售賣；預約是免費意向登記，並非付費訂單。未準備真實商品或未啟用收款前，不形成付費成交。正式啟用後，具體商品在付款前須顯示實際運費、期限、許可及售後條件；測試付款不發生真實扣款。
1. 實體商品收貨
結算前確認商品數量、庫存、國家或地區、收件人、電話、詳細地址、運費、稅費責任及預計發貨／運輸時間。僅對已核驗可配送的商品及目的地接受訂單。請在發貨前及時申請更正地址；發貨後的變更需按承運人實際情況處理。
付款核驗成功後按訂單備貨，發貨時記錄真實承運人、運單號、批次及物流狀態。預計時間並非無條件到貨保證。簽收以真實物流憑證、客戶回饋及異常核驗為準，不能由計時器自動偽造收貨確認。
2. 軟件領取及單次卡密
真實軟件檔案、啟用核驗、付款及發信配置齊備後才開放數碼購買。付款經核驗後，每個已購授權單位綁定獨立卡密，電郵通知提供受控領取入口。目前擬定下載權益為產生後 7 天有效、成功下載 1 次；結算頁須明確顯示。卡密啟用數量及許可期限以具體商品說明為準，單次下載不等於無限裝置授權。
訂單查詢憑證、下載憑證及軟件授權碼用途不同。傳輸失敗、連結過期、電郵填寫錯誤或通知未送達，請透過聯絡表格提供訂單編號及關聯電郵核實。僅對已核實的傳輸中斷，可按政策人工恢復原授權的下載，不自動產生新卡密；過期等情況需要另行核實。未得到電郵服務實際受理或發送結果，不標記為已發送；已發送不等於收件人已經收到或領取。
3. 取消、缺陷及退款
未形成付費交易的預約可申請取消，不產生退款費用。正式實體購買的缺貨、錯貨、運輸損壞、品質問題或退貨要求，應說明訂單及問題，在退回商品前取得售後安排；退回地址、運費、關稅及處理期限應在付款前公開。保健品開封、封條損壞或儲存異常可能影響可轉售狀態，應按已披露條件及適用法律個別處理。
數碼商品開始交付前應清楚說明交付確認、缺陷補救及退款條件。不得僅以「已下載」「已發卡密」或「保健品」為由統一排除依法應有的權利。重複扣款、未交付、描述不符或軟件不能按約使用，應核驗並提供相應補救；退款涉及授權狀態時按合約及法律處理。
4. 訂製開發交付
按書面需求、里程碑、驗收方式及知識產權約定交付。範圍調整、延期、維護、終止及款項處理依已完成且可核實的工作、合約及適用法律，不預設全部費用不退。
5. 尋人及失聯聯絡協助
先審查目的、委託關係、地區及權限，再確認書面範圍、階段費用及交付物。交付可包括合法線索整理、聯絡轉達處理紀錄或對方同意的聯絡安排；不能保證找到或恢復聯絡。對方拒絕聯絡時停止接觸，不擅自交付其位置或私密資料。個案中止按已完成階段、未發生支出、合約及適用法律處理。緊急事件先聯絡所在地警方，不等待私人服務。
6. 正式開放條件
只有真實產品、來源／分類審核、主體及商戶核驗、收款確認、物流或數碼交付、售後及聯絡渠道準備齊全，才開放相應購買。未配置的功能明確顯示待配置；保存訂單不代表已經扣款、發信、發貨或簽收。
7. 帳戶內領取及售後跟進
登入客戶中心後，可查看本人綁定的訂單、物流狀態、符合付款及授權條件的軟件領取入口，以及售後工單。下單時使用的收件資料會保存到對應訂單；之後更改地址簿不會自動改寄已成立訂單，請及時聯絡確認。純數碼訂單不需要保存不必要的實體地址。
退貨、退款、物流或軟件技術工單須關聯自己的訂單並說明問題；提交後先由客服審核。客服回覆目前保存在客戶中心，未承諾自動發送回覆電郵；狀態變為已解決或已關閉也不單獨證明款項已退回。實際退款應有對應收款渠道及處理憑證。
Actual product, payment and fulfilment availability is shown on product and checkout pages. Drafts are not sold publicly; reservations are free expressions of interest, not paid purchases. No paid transaction is created before real products and payments are ready. Before a live purchase, actual shipping, timing, licence and support conditions must be disclosed. Test payments do not charge real money.
1. Physical delivery
Confirm quantities, stock, destination, recipient, telephone, address, shipping, tax responsibilities and estimated dispatch or transit times before checkout. Only verified items and destinations are accepted. Request address corrections before dispatch; later changes depend on the carrier.
After verified payment, orders are prepared and actual carrier, tracking, batch and shipping status are recorded. Estimates are not unconditional arrival guarantees. Receipt is based on actual logistics evidence, customer feedback and exception checks; it cannot be fabricated by an automatic timer.
2. Software delivery and licence keys
Digital purchases open only when actual files, activation verification, payments and email configuration are ready. After payment verification, each purchased licence unit receives a separate key and a controlled collection link by email. The proposed download entitlement is valid for 7 days from creation with one successful download, disclosed at checkout. Activation counts and licence duration follow the specific product; one download does not grant unlimited devices.
Order-access credentials, download credentials and software activation keys serve different purposes. For failed transfer, expiry, incorrect email or undelivered notices, use the contact form with the order ID and associated email. Only a verified interrupted transfer may have its original download entitlement restored under the policy, without creating another licence key. Expiry and other issues require separate review. Email is marked sent only after an actual acceptance or sending result from the email service. Sent does not mean the recipient has received the message or collected the software.
3. Cancellation, defects and refunds
Unpaid reservations can be cancelled without a refund fee. Report stock shortages, incorrect goods, transit damage, defects or return requests with the order details and obtain arrangements before returning items. Return address, costs, customs handling and time limits must be published before payment. Opened supplements, damaged seals or unsuitable storage may affect resale; handling follows disclosed conditions and applicable law.
Digital delivery consent, defect remedies and refund terms must be explained before delivery begins. Labels such as “downloaded”, “key issued” or “supplement” do not remove statutory rights. Duplicate charges, non-delivery, misdescription or failure to work as agreed require verification and appropriate remedies. Any licence change following a refund follows the agreement and applicable law.
4. Custom development
Delivery follows written requirements, milestones, acceptance and intellectual-property terms. Changes, delays, maintenance, termination and payment treatment depend on verifiable work, the agreement and applicable law, without a blanket non-refundable policy.
5. People-finding and lost-contact assistance
Purpose, relationship, territory and authority are reviewed before agreeing scope, stage fees and deliverables. Outputs may include lawful lead organisation, message-relay records or contact arrangements accepted by the other person. Finding or restoring contact is not guaranteed. Refused contact is stopped; whereabouts or private data are not disclosed without applicable authority. Early termination depends on completed stages, unspent costs, the agreement and law. Emergencies should go to local police without waiting for a private service.
6. Opening paid transactions
Purchases require real products, source and classification checks, verified entity and merchant facilities, payment confirmation, shipping or digital fulfilment, support and contact channels. Unconfigured features are identified as pending. Saving an order does not mean charging, emailing, dispatching or receipt has occurred.
7. Account delivery and support follow-up
Your customer portal shows bound orders, shipping status, software collection where payment and licence conditions are met, and support requests. Shipping information is snapshotted when ordering; later address-book edits do not reroute existing orders. Contact support promptly to request changes. Digital-only orders do not need unnecessary physical addresses.
Return, refund, shipping and software technical requests must reference your own order and explain the issue for review. Support responses currently appear in the portal without a promise of automatic reply email. A resolved or closed status alone does not prove money was returned; an actual refund requires the relevant payment-channel record.
